Refund Policy

We want you to be satisfied with your order at Diaspora Food Hub. This policy explains your refund rights.

Damaged or Incorrect Items

If you receive a wrong, damaged, or defective item, contact us within 48 hours of delivery with your order number and photos. We will offer a replacement, refund, or store credit.

Perishable Food Items

In line with UK/EU consumer law, perishable food items are not eligible for refunds once delivered, except where they are faulty, unsafe, or not as described.

Order Cancellations

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation is no longer possible.

Refund Processing

Approved refunds are issued to the original payment method or as store credit within 5–10 business days.

Shipping Fees

Delivery charges are non-refundable, unless the issue was caused by us.

International Orders

Customs delays, duties, or seizures are outside our control and are non-refundable.

Contact Us

For refund requests, contact customer support through the app within the stated time.

Refund Policy (UK)

By placing an order on Diaspora Food Hub, you agree to the refund terms below.

Your Legal Rights
Nothing in this policy affects your rights under the UK Consumer Rights Act 2015. Products must be as described, of satisfactory quality, and fit for purpose.

Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery with your order number and photos. You are entitled to a refund, replacement, or store credit.

Perishable Food Items
Perishable food items are non-refundable once delivered, except where they are faulty, unsafe, or not as described, in line with UK consumer law.

Order Cancellations
Orders may be cancelled before dispatch only. Once shipped, cancellation is not possible.

Refund Processing
Approved refunds are processed to your original payment method or as store credit within 5–10 business days.

Delivery Charges
Delivery fees are non-refundable, unless the issue was caused by us.

International Orders
Customs delays, duties, or seizures are outside our control and are non-refundable.

Contact Support 
Submit refund requests via in-app support within the stated timeframe.